A comprehensive returns policy is imperative for every e-commerce business. It is not only good practice, but it provides customers with confidence and demonstrates your business’ commitment to customer service. A solid returns policy will ensure the returns process is professional, reduce the time and money spent on returns and keep your customers satisfied. Here…
Quite often, being too slow to name bullying behaviours that pose health and safety risks in the workplace can cost businesses millions of dollars each year through lost productivity. Workplace bullying is repeated unreasonable behaviour directed towards a staff member or a group of workers that puts their health and safety at risk. Instances of…
Quite often, an employee’s level of satisfaction can be traced back to his or her leaders. Indeed, research shows that only 49 per cent of employees trust their senior managers. As all leaders should know, trust goes hand in hand with credibility. Credibility is something that all leaders must aspire to obtain, as it positions…
LinkedIn is usually the most important social media platform for B2B marketing which can also be a valuable way to recruit and network. It is also a great educational resource, as small business owners and entrepreneurs can learn from interacting with other business owners. Like all social media sites, LinkedIn is a pretty crowded platform,…
Small businesses should always be open to the idea of reinventing themselves to stay relevant to today’s customers and marketplace. Business owners who resist change and leave it too late to reinvent risk stumbling behind and at worst failing. Instead, businesses should focus on a proactive approach to growth for optimal business performance and success.…
Constructive dismissal, in effect forced resignation, occurs when the behaviour or conduct of an employer is so harmful, adverse or unfriendly to their employment relationship with an employee that the employee cannot be expected to deal with it. Examples include an employer: expressly suggesting that an employee resign actively making it difficult or impossible for…
Dealing with unhappy customers can be challenging but with the right approach you may be able to resolve the situation and improve your overall relationship with them. Here are five tips for dealing with dissatisfied customers:Don’t take it personallyWhen dealing with an unhappy customer, set aside your own feelings and do not take their criticism…
Finding the right workers can be a challenge. Since much of a small business’s success depends on the quality of the people they hire, this is a crucial task. Here are five things to consider when hiring that should increase your chances of success: Write a clear job descriptionIt is difficult to recruit the right…
